Praca ze znajomością języków obcych - IT Analyst
International Company localized in Cracow are looking for candidates
speaking GERMAN / SPANISH / FRENCH / ITALIAN / PORTUGUESE for the
position IT Analyst. Please find below the job spec for the role:
1. PURPOSE OF THE JOB:
• Provide hardware / software / network problem
diagnosis / resolution via telephone for customer’s end users
• Route problems to internal I.M. support staff.
• Coordinate and manage relationships with vendors
and support staff that provide hardware / software / network problem
resolution.
• Administer and provide User Access and Exit
controls.
• Use the Call Tracking System to document and
manage problems and work requests and their respective resolutions
and circumvention's.
2. PRINCIPAL ACCOUNTABILITIES
• Work closely with help desk peers in cross-
training, development/implementation of operational excellence
procedures and fostering teamwork.
• Work closely with I.M. support staff to obtain
technical knowledge and to permanently solve chronic problems.
• Projects: perform effectively as project leader or
project team member as required for help desk projects and internal
assignments.
• Training: Be willing to participate in on the job
and commercial training designed to enhance skills and support
capabilities.
3. KNOWLEDGE, SKILLS & EXPERIENCE
• 3-4 yrs of University education post High school
(B.Sc. or Diploma)
• 1-2 yrs diploma in Information Technology.
Preferred MCP/MSCE/MSCA or HDI CSS.
• 1-3 years help desk, customer service, and support
experience with problem solving involving hardware, software, and
networks.
• Phone support experience necessary.
• Technical helpdesk or technical call center
experience is necessary.
• Disciplined, systematic problem solving skills
required.
• Hands-on work experience with the following:
• Windows Operating systems
• Clients: Windows XP, Windows 2000, Windows 98
• Servers: Windows 2000, Windows 2003
• Remote desktop connectivity applications,
• MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint,
MS-Outlook/Exchange,
• Internet browsers (e.g. Explorer, Netscape,
Firefox),
Job Location - Krakow, Poland
Job Type: Permanent, full time.
Start : Immeidate
If you are interested in the position please send your CV in English
to: rekruta.krakow@vp.pl
