job with hungarian

Currently we are cooperating with a global financial company. We are involved
in recruitment process to EMEA Customer Service Centre in Warsaw

Client Technology Infrastructure - Europe, Middle East & Africa is responsible
for providing technical support and delivery to internal businesses on a
regional basis, and consists of approximately 2,000 employees. Technology
Infrastructure is a global corporate services group responsible for all
infrastructure required within company.

The First Touch team is part of the EMEA Customer Service Centre organization,
reporting operationally into the Customer Service Centre head and will make up
part of the EMEA First Touch model. The First Touch model will support all
EMEA users for the top 8 products, including Desktop, Messaging, Voice,
Blackberry, Video, Collaboration, Security and Remote Access and will liaise
with 2nd touch as well as other technical groups when necessary.

Currently we are looking for:


Help Desk/ First Touch Engineer
(with Hungarian)

Place of work: Warsaw


Key Responsibilities:


• Acknowledging receipt of incidents, queries and requests via internal systems
• Conducting first-level incident diagnosis and determining the most effective
and standard method of restoring service using predefined cases
• Creating a permanent control records – via updates to the trouble ticket –
used as the basis for escalation, tracking, dispatching and follow-up actions
• Participating in testing new tools; developing operational requirements and
documenting testing
• Problem solving


Knowledge/Experience:

• We are looking for experienced candidates as well as people who want to get
knowledge and develop in IT area
• General knowledge of IT infrastructure
• IT support experience as an advantage of the following
applications/technologies:
o Windows Operating Systems
o WS Office suite (2000 and above)
o MS Outlook
o Telecommunication / voice product knowledge
o LAN/WAN technology
o Internet, Electronic Mail
o Remote Access and Blackberry
o Trade Floor or Call/Contact centre
• Very good verbal and written English language skills
• Very good verbal and written knowledge of one of the following language:
o Hungarian


Development Value:
• Opportunity to be involved in the launch of a new support model for EMEA
• Exposure to various resolver teams throughout the EMEA region
• Opportunity to increase knowledge across 8 products by participating in
modular training
• Opportunity to rotate between technical operations and customer interaction
groups
• Exposure to an international environment


Please send English application on the following e-mail address:
agnieszka.darlak @people.com.pl
Remember to write the reference number (HP/1209/JG) as a subject of your e-mail.