Gość: anka737
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13.04.04, 10:57
Airline of the Year 2004 - Final Rankings
1st
2nd
3rd
4th
5th
Singapore Airlines
Emirates
Cathay Pacific
Qantas Airways
Thai Airways
Asia's airlines dominate top Survey honours
as the world's Best ...
Skytrax Airline of the Year is the global barometer of airline passenger
opinions - and is free of any outside or financial influences. It is the only
airline survey that can claim a truly worldwide audience - made up of more
than 90 different passenger nationalities.
As the world's "largest" passenger survey, it was conducted over a 10 month
period - from June 2003 to March 2004 - the total number of eligible survey
nominations being 10,821,215.
The response level represents an increase of over 6 million completed
questionnaires compared to the 2002/3 Survey - the project being boosted by
the launch of a dedicated Passenger Survey site in May 2003. Details
The final Survey rankings contained some very close competition between the
top 3 airlines for much of the Survey period.
The winner's spot changed several times - with Emirates top throughout
December and January - Cathay Pacific heading up the table in September,
October and February - and Singapore Airlines always challenging for
supremacy before taking the overall survey lead in March 2004.
Qantas moves from 5th position in 2003 to take 4th in this year's survey, and
Thai Airways jumped from 8th in 2003 to 5th position in the 2004 results.
British Airways 6th position reflects no change from 2003 - whilst Qatar
Airways jumps from 24th last year to take 7th position.
Malaysia Airlines slipped from 4th in 2003, to occupy 8th position in this
year's Survey, ahead of Continental Airlines in 9th (up from 13th in 2003),
and ANA All Nippon Airways in 10th - ANA breaking into the top 10 from 11th
position in 2003.
With Asian carriers occupying 5 of the top 10 positions, the survey format
was based on asking passengers to name Best in Category airlines from a
qualitative aspect - encompassing the quality of front-line product and
service in both airport and onboard areas.
Airline of the Year - Top 10
1 Singapore Airlines
Gold Award
2 Emirates
Silver Award
3 Cathay Pacific
Bronze Award
4 Qantas Airways
5 Thai Airways
6 British Airways
7 Qatar Airways
8 Malaysia Airlines
9 Continental Airlines
10 ANA All Nippon Airways
Regional top Ranking details are listed below:
Best Airline - Africa
1 South African Airways
2 Kenya Airways
3 Ethiopian Airlines
Best Airline - Asia
1 Singapore Airlines
2 Cathay Pacific
3 ANA All Nippon Airways
Best Airline - Australasia
1 Qantas Airways
2 Air New Zealand
3 Virgin Blue
Best Airline - Europe
1 British Airways
2 SWISS Int'l Air Lines
3 Lufthansa
Best Airline - Central / East Europe
1 CSA Czech Airlines
2 LOT Polish Airlines
3 Malev Hungarian Airlines
Best Airline - Middle East
1 Emirates
2 Qatar Airways
3 Gulf Air
Best Airline - North America
1 Continental Airlines
2 JetBlue Airways
3 American Airlines
Best Airline - Central America
1 Copa Airlines
2 Aeromexico
3 Air Jamaica
Best Airline - South America
1 TAM Brazilian
2 LanChile
3 Aerolineas Argentinas
Best Airline - Pacific
1 Air Tahiti Nui
2 Polynesian Airlines
3 Aircalin
Best Low-Cost Airline
1 JetBlue Airways
2 Virgin Blue
3 Southwest Airlines
Regional Best Airline Categories
Best Airline - Transatlantic
1 British Airways
2 Continental Airlines
3 American Airlines
Best Airline - Transpacific
1 Cathay Pacific Airways
2 Qantas Airways
3 Singapore Airlines
Asia - Regional Best Airlines
China
1 Dragonair
2 China Southern Airlines
Northern Asia
1 Japan Airlines
2 Asiana Airlines
Central Asia / Indian subcontinent
1 SriLankan Airlines
2 Jet Airways
South East Asia
1 Singapore Airlines
2 Thai Airways
Best "Regional" Airline - Europe
1 PGA Portugalia Airlines
2 Air Dolomiti
3 Luxair
Best Airlines - by Travel Class
International Service
Best Airline - First Class
1 Cathay Pacific Airways
2 Qantas Airways
3 Singapore Airlines
Best Airline - Business Class
1 British Airways
2 Virgin Atlantic Airways
3 Qantas Airways
Best Airline - Economy Class
1 Emirates
2 Malaysia Airlines
3 Singapore Airlines