Customer Service Specialist

[czaterxx]

Witam

Jakich zarobków moze wymagac osoba z rocznym doswiadczeniem na stanowisku Help
Desku poslugujaca sie jezykiem angielskim na poziomie bardzo dobrym oraz
spelniajaca nastepujace wymagania dotyczace tego stanowiska


Providing second line technical support for more complex incidents received
from the 1st line incident handlers, in respect of clients/ services supported.
Accurately record and classify all incoming Incidents with appropriate
priority, category and incident summary details.
Apply business and technical knowledge to meet resolution targets.
Adhere to escalation procedures.


Person Profile:

Experience – Essential
Fluent in at least one of the following languages:
French
German
Italian
Spanish
English

Good English language skills.
Experienced in 1st/ 2nd line support with good knowledge of: Windows 2000
Server, Windows XP, Active Directory, MS Office.
Minimum 1 year experience in Technical Service Centre or Customer Service
environment.
Experience with web design and web development - an advantage.
Team player with ability to work under pressure.

Experience – Desirable

Working knowledge of Macromedia Dreamweaver, HTML, PHP, ASP and JavaScript.


Personal Qualities

Flexible and well motivated team player.
Be able to work with minimum supervision and perform under pressure to tight
deadlines.
Able to work effectively and flexibly in a small team.