Job opportunity for German Speakers!

[lowcosttravelgroup]

Lowcosttravelgroup was founded in 2004 and has grown into a €700m business employing over 500 staff worldwide, providing holidays for 2.5 million customers annually. We have two businesses lowcostholidays.com which sells holidays to consumers, and lowcostbeds.com which provides hotel accommodation to the travel trade.

Due to our rapid growth we are opening an office in Krakow and we’re looking for individuals who, like us, are passionate about travel and providing customers with great holidays at affordable prices! Currently we are looking for:


Travel Agent – German Speaker
Job location: Kraków


MAIN PURPOSE OF JOB:
As a Travel Agent you will be responsible for making sure our customers get excellent pre travel customer service. Helping them with general questions and queries about their holidays, making changes to their bookings where required. Working with other business areas to ensure we deliver exceptional customer service, and providing feedback on how we can improve.



MAIN DUTIES:

• Answering passenger and travel agent calls and emails.
• Helping us maintain strict service level agreements in reference to how we manage all our day to day tasks.
• Offering a friendly and efficient service in line with group guidelines.
• Managing in resort queries offering advice and assistance to our passengers when they need it the most.
• Managing pre departure complaints, and helping resolve these.
• Working with other business areas to improve customer experience.
• Working across multiple brands, and building up knowledge and experience in each to offer consistent service delivery across the group.
• Support team mates who work in other brands, to ensure that we work as one team to achieve our targets.



REQUIREMENTS:
• Fluency in German.
• Good written and spoken English.
• Travel background would be an advantage.
• Proven track record of customer service experience.
• Excellent customer service levels.
• Excellent telephone manner.
• Ability to multi task.
• Work under pressure.
• Good communication skills – written and verbal.


WE OFFER:
• Professional development in one of the fastest growing travel companies in the world.
• Open and friendly organizational culture.
• English language classes and the opportunity to use English every day.
• Competitive salary and benefits package.
• Special discount on your holiday’s bookings!
• Policy of promoting from within.
• Modern office close to the City centre, well-served by trams and busses, and in a newly refurbished building which provides an attractive working environment.

Sounds interesting? Please, send us your CV in English to: [e-mail]