Shift Lead with Dutch

[katarzyna.wojakowska]

Leader Service International LLC as the Personnel Consultancy Agency, which is certified by the record number 6451 for our Client, an international IT Outsourcing company is currently looking for candidate for the position of IT:

Shift Lead with Dutch
Miejsce pracy: Kraków
Nr ref: SHD/08

Responsibilities:
- provide technical expertise to the help desk team
- ensure implementation of Best Operating Practices in the help desk
- provide telephone support to customer end users
- maintain connection between help desk and other groups on technical support issues
- develop and maintain Training Plan and to evaluate technical skills of help desk team
- coordinate and manage relationships with vendors and support staff who provide hardware, software, network problem resolution
- manage help desk related projects

To be successful candidate on this position you need have:
-very good knowledge of English and excellent knowledge of Dutch
-higher education (Bachelor or master Degree)
-3-4 years of experience in Help Desk, Information management or Customer Service delivery field
-1-2 years of supervisory experience in managing technical help desk or technical call centre
-perfect knowledge of Microsoft environment
-excellent communication and conversation skills
-ability to work flexible hours
-readiness to relocate to Krakow

Our client can offer you:
- good salary
- professional trainings
- high standards of work
- social found (private medical care, sports card, etc.)
- career development within global structure
- help with relocation provided.

If you want to apply for this job, please send us your curriculum vitae with the ref. number in subject of your application on the email address below:

[e-mail]