Slowacja - Customer Support - oferta pracy

[ewa_drill]

CUSTOMER SUPPORT - ASSISTANCE SERVICE COORDINATOR

Required languages: Polish, English. No Slovak/Czech language is required, the position is suitable for native Polish speakers.

Place of work: Senec, Slovakia
Start: ASAP
RESPONSIBILITIES:
• Independently and simultaneously coordinate vehicle related cases reported to Assistance service
• Administrate all cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer
• Analyse and direct new customer requests to the most appropriate company workshop for intervention.
• On behalf of the customer home dealer provide a guarantee of payment to the repairing workshop
• Continuously inform and keep all parties updated on the progress of a case

• According to manuals and guidelines continuously update the emergency case handling system (SES)
• Report to the Supervisor in case of quality problems in the breakdown service as per the service failure routine and with the view to help the service network to improve on respective markets
• Actively participate in Assistance improvement
• Comply with Company policies and procedures, including the completion of documents and records

QUALIFICATIONS, EXPERIENCE & SKILLS
• Secondary school or university degree preferably with a technical orientation
• Strong advantage: experience in a technical role from the heavy vehicle or equivalent industry
• Customer service/Call centre experience or very similar
• Very good verbal and written knowledge in English; Polish
• Good IT knowledge and experience (working with databases)

COMPETENCIES
• Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality work and ensure attention to detail
• Adapting; being flexible in changing circumstances and diverse situations, remaining calm and optimistic
• Customer orientation; guiding customers to the best solution by maintaining the relationship, giving focused advice
• Communicating; expressing oneself and conveying a message in a clear and logical manner, both verbally and in writing
• Problem solving; dealing with unexpected situations, acting on one’s own initiative to identify the situation, understand it, deal with it and implement the solution
• Structuring work; adding structure to tasks by defining priorities and completing the work in a systematic, efficient fashion within the required timeframe
• Processing; gathering, absorbing and decoding information efficiently, effectively and innovatively
Prosimy o dopisanie następującej klauzuli: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r. o ochronie danych osobowych (Dz. U. z 2002 r. Nr 101, poz. 926, ze zm.)"
Zainteresowane osoby prosimy o przesłanie aplikacji w języku angieslkim na e-mail: [e-mail] z zaznaczeniem nazwy stanowiska w temacie.
Wszystkim kandydatom zapewniamy całkowitą dyskrecję.