Consultant for Service Helpdesk

[fujisol]

Norwegian and English Speaking Consultant for Service Helpdesk
(based in Łódź)

Job Description/Purpose:
IT Service Helpdesk Consultant will be responsible for acting as first point of contact for all customer queries, and end to end ownership of all elements leading to a successful and efficient resolution.

Responsibilities:
- Help Desk Customer Contact Handling (answering customers IT related queries, ensuring that all customer queries are dealt with in a professional manner)
- Network and e-mail accounts administration
- Daily check tasks
- Taking parts in various projects

Skills Required:
- Proficiency in Norwegian and English
- University degree preferred (or a student)
- Knowledge of various software and applications (minimum: Windows environment and MS Office package)
- Interpersonal skills crucial for working in a customer service centre such as:
o excellent communication skills
o self-reliance
o analytical skills
o readiness to work flexible hours
o customer orientation
o teamwork
o resilience to stress
o optimism and enthusiasm

We offer:
- An interesting job in one of the largest IT companies
- Challenging work environment
- Various trainings
- Highly motivated team and international corporate culture

Please send your CV and cover letter to:

[e-mail]

Please enclose the following: "Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dn. 29.08.97 roku o Ochronie Danych Osobowych Dz. Ust Nr 133 poz. 883)".