10iwonka10
22.05.08, 20:23
I have noticed that when phoning Bank, Call centre advisers quite
often like to repeat 'I understand Mrs Smith....', 'We will do it
for you Mrs Smith......', 'What more can we do for you Mrs Smith'....
I find it rater annoying and patronising. Is it English politeness
or modern manner to repeat someone's surname so many times?