marekatlanta71
01.06.04, 16:07
Just before the holiday weekend, Shell Oil had to stop selling gasoline at
more than 500 stations in Florida and Louisiana due to unusually high levels
of sulfur that could cause fuel gauges to stop working. The bad fuel was sold
throughout Florida in stations branded as either Shell or Texaco, and also in
the New Orleans area. About 40 Chevron stations in the New Orleans area were
also affected.
The problem fuel, supplied from a refinery in Norco, Louisiana, contained
unusually high sulfur levels-high enough to foul the delicate silver circuits
of fuel-level switches, either rendering them temporarily inoperable or
completely ruining them. Shell said that the sulfur levels should not cause
any engine damage. High sulfur levels are also known to affect some emissions
equipment, though Shell did not release any information about the possibility
of damage from such short-term use.
Prior to the news breaking on Friday, Shell had already received 825 claims of
fuel gauge problems likely due to the bad fuel and many more inquiries. The
gauge issues could prove a significant financial liability for Shell, as gas
gauge issues normally cost several hundred dollars to fix-much higher for some
vehicles. Station owners also will have deal with the loss of income from one
of the year's biggest driving weekends.
Despite the supply issues for Shell, there did not seem to be any shortage and
gasoline was still selling at low prices in the region compared to the rest of
the country. The average for the New Orleans area on Friday was $1.94 per
gallon. By the end of the weekend, Shell had managed to bring gasoline service
back to most of the stations in the affected regions. Premium fuel was
reportedly unaffected by the problem, and was being offered for the price of
low-grade in some locations so they could do business.
Customers who believe they have a problem with their vehicles due to the bad
fuel should call Shell at 866-562-6690 or 877-825-2467, or Chevron at
800-362-8900. -Bengt Halvorson